Integrated Solutions: Keeping up with Customer Demand

Description

If you are “running Mach 90 with your hair on fire” then you are like most DMCs who are trying to keep up with an industry that has roared back to life.  Now more than ever it is important to have integrated solutions and processes in place to keep up with demand.    In this session, DMCs will be provided with a framework that can be used to operate more efficiently, with confidence. The framework includes four key concepts:   

1. One Too Many Integrations
2. Ability to Audit
3. Assurance & Confidence 
4. Company Alignment   

Suggestions will be provided on how DMCs can execute on each component. This includes references to third party vendors and resources, such as Event Cost Sheet, Box, Excel, Google, Zapier, and more. In closing, our goal will be to provide DMCs with the confidence to look internally and see how they can leverage modern technology to operate more efficiently to handle the incredible amount of demand that currently exists.

About Nick Coats

Nick has been working in the technology space for over a decade and enjoys solving business problems by leveraging innovative technical solutions. He consults with businesses of all shapes and sizes to help increase revenue and profitability. Nick served on the leadership team and was the Vice President of Technology at LeadsRx where he helped lead the company to a successful acquisition. He has worked with or for startups, small businesses, agencies, and fortune 500 corporations. Some of the companies he has worked with include Sprint, Softbank, Rakuten, iHeart Media, Cox Media Group, Westwood One, Cartoon Network, Lendflow, and LeadsRx (Acquired by Unbounce).

Early in his career, he worked in the meetings and events space where he was exposed to several processes that could be improved by implementing technical solutions. Keeping that in mind, he came back to the industry in 2018 with the goal of delivering technical solutions specifically designed for the industry. He currently runs Event Cost Sheet, a cost-first event management solution that simplifies proposals, invoicing, team collaboration, and financial reporting.